FAQ

We ship worldwide. Shipping times and fees vary depending on the destination. Customs duties or import taxes may apply based on your country’s regulations.

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

If your order hasn’t arrived within 20 business days, please contact us at info@relaxriser.com or call +1 202 738 4307. We’ll investigate and help you with a solution.

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified.

We offer a 14-day return policy from the date of delivery. Items must be unused and in original condition. Contact us to initiate a return.

Return shipping is the buyer’s responsibility unless the item was damaged or defective upon arrival.

We are not responsible for orders placed by minors or children. Please ensure purchases are made under adult supervision.

Unfortunately, due to hygiene concerns, we do not accept returns on used personal care or wellness items unless they are faulty.

Yes. We use secure servers, encrypted payment gateways, and do not sell or share your personal data. Our policies follow GDPR (EU) and CCPA (US) standards.

Simply email us at info@relaxriser.com with your request. We’ll comply within 30 days, as required by law.

We're available Monday to Friday, 9:00 AM – 8:00 PM (EST).
info@relaxriser.com
+1 202 738 4307